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Our Guarantee

 

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We want you to love your purchases, and we offer a 30 Day Limited Money Back Guarantee return policy (Note: If your item was damaged or defective, see our Damage section below). You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Most of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition our items carry a 10% restocking fee, which will be deducted from your refund should you wish to make a return. Items damaged due to improper use cannot be returned.

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping and all applicable restocking fee costs will be deducted from your refund.

You may return your purchase within 30 days of receipt. Please note: certain items are not returnable. To return an item:

Using our Standard Return Policy:

  • Please email returns@emedramps.com and include your original order number, what product(s) you are returning, and your name. Or call us at (800) 261-1809. We will give you a Return Authorization (RA) number and a return address.
  • Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
  • Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center.
  • Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
  • Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling charges. We will issue a credit to the credit card used for the original purchase.
  • Unfortunately we do not accept returns on all bath products.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we, nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us.